KONTAKT
Please check out the FAQ below this page for frequently asked questions.
If you have any other questions, send us a message via whatsapp or via the contact form.
Frequently asked questions
Are the items real?
Yes, 100%.
We source our collection exclusively from trusted and reputable suppliers with a proven track record in luxury resale. Every item is then carefully inspected by us before being offered for sale to ensure it meets our authenticity standards.
For additional peace of mind, all handbags come with an Entrupy Certificate of Authenticity, providing independent verification of their authenticity.
Can I come by and view an item before I buy it?
No, not at the moment.
As an online-only boutique, we do not offer in-person viewings.
To help you make a confident purchase, we recommend carefully reviewing all photos and descriptions before placing your order. If you have any questions or would like to see additional photos or videos, feel free to send us a WhatsApp message. We're always happy to help so you can make a well-informed decision before buying.
With what company do you ship?
It depends on your location, but we typically use PostNL, DHL or UPS.
Is it possible to return my item?
Yes, that is possible.
To be eligible for a return, items must be:
- Returned within 14 days of notifying us of your withdrawal via info@duadrop.nl
- In the same condition as received — unworn, unaltered, and with all original tags and packaging intact
- Please note that you can only return your item if the green tag is still attached
- Accompanied by proof of purchase
As all DuaDrop items are pre-loved and one-of-a-kind, we cannot accept returns on items that show signs of additional wear or damage after delivery.
Will I have to pay import duties and taxes?
If your order is shipped to a country outside the European Union, import duties, taxes, or customs fees may apply. These charges are determined by your local customs authority and are not included in the item price or shipping costs.
Any applicable duties or taxes are typically collected by the shipping carrier or charged when your parcel arrives in your destination country.
We recommend contacting your local customs office before placing your order to estimate any additional costs that may apply.
Do I get a warranty on my item?
As our collection consists of pre-loved vintage and designer items, we do not offer a warranty on our products.
Each item is carefully inspected and its condition is accurately described and photographed before being listed for sale. Because every piece is unique and has had a previous life, normal signs of age and wear are to be expected.
