Datenschutzerklärung
Privacy Policy
Last updated: July 10, 2026
DuaDrop operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a personalized shopping experience. DuaDrop is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be associated with an identifiable individual.
Depending on how you interact with our Services, where you are located, and as permitted or required by applicable law, we may collect and process the following categories of personal information:
Contact Information
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Full name
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Billing address
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Shipping address
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Telephone number
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Email address
Payment Information
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Credit or debit card details
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Financial account information
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Transaction details
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Payment method
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Payment confirmations
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Other payment-related information
Account Information
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Username
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Password
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Security questions
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Account preferences and settings
Transaction Information
Information relating to your purchases and interactions with our store, including products you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications
Information you provide when contacting us, including customer support requests, feedback, emails, and other correspondence.
Device Information
Information about the device you use to access our Services, including:
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IP address
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Browser type
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Operating system
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Network connection
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Device identifiers
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Other technical identifiers
Usage Information
Information about how you access and use our Services, including browsing behaviour, pages visited, interactions with our website, and other analytics relating to your use of the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, when you create an account, place an order, contact us, subscribe to marketing communications, or otherwise provide information through our Services.
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Automatically, through your use of our website and Services, including through cookies, pixels, analytics tools, and similar technologies.
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From our service providers, who process information on our behalf in connection with payment processing, website hosting, analytics, shipping, customer support, fraud prevention, and other operational services.
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From our business partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with our Services, we may use your personal information for the following purposes:
Providing and Improving Our Services
We use your personal information to operate, provide, maintain, and improve our Services, including to:
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process payments;
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fulfil and deliver your orders;
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manage returns and exchanges;
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maintain your customer account;
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remember your preferences;
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provide customer support;
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personalize your shopping experience;
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recommend products based on your interests and previous purchases;
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improve the performance, security, and functionality of our Services.
Marketing and Advertising
We may use your personal information to send you promotional communications via email, SMS, or other channels where permitted by law.
We may also display personalized advertisements on our website or on third-party platforms based on your interactions with our Services, previous purchases, products viewed, or items added to your shopping cart.
You may opt out of receiving marketing communications at any time.
Security and Fraud Prevention
We use personal information to:
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verify your identity;
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secure your account;
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detect, investigate, and prevent fraud or unauthorized activity;
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protect our customers and our business;
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ensure secure payment processing.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your password or other account access information with anyone.
Customer Support and Communications
We use your information to communicate with you regarding your orders, respond to enquiries, provide customer support, and maintain our relationship with you.
Legal Compliance
We may process your personal information where necessary to:
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comply with applicable laws and regulations;
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respond to lawful requests from public authorities;
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enforce our Terms of Service and other policies;
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establish, exercise, or defend legal claims;
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protect our rights, customers, and business.
Disclosure of Personal Information
We may disclose your personal information to third parties where necessary for legitimate business purposes and in accordance with this Privacy Policy. These circumstances may include:
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Service providers, including Shopify, payment processors, shipping carriers, IT providers, cloud hosting providers, analytics providers, customer support providers, and other companies that help us operate our business.
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Business and marketing partners who assist us with advertising, marketing campaigns, and personalized advertising. For example, Shopify may help us deliver personalized advertisements based on your interactions with our store and other Shopify merchants. These partners process your information in accordance with their own privacy policies.
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Third parties at your direction, such as when you request that we ship products, use social media integrations, or otherwise instruct us to share your information.
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Our affiliated companies, where necessary for internal business operations.
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Legal or business transactions, including mergers, acquisitions, financing, bankruptcy proceedings, or where disclosure is required by applicable law, court order, subpoena, or governmental authority, or where necessary to protect our legal rights, customers, or business.
Shopify
Our Services are hosted by Shopify.
Shopify collects and processes certain personal information relating to your use of our Services in order to provide and improve its platform.
Information you submit through our website may be shared with Shopify and its trusted service providers, some of whom may process your information outside your country of residence.
To help us improve our business, we may also use certain enhanced Shopify features that combine information collected from your interactions with our store, other Shopify merchants, and Shopify itself.
For these enhanced services, Shopify may act as an independent data controller for certain processing activities, including responding to requests regarding your privacy rights.
For more information about how Shopify processes your personal information, please review the Shopify Customer Privacy Policy at:
Third-Party Websites
Our Services may contain links to websites or online services operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Any information you voluntarily publish on public forums or third-party social media platforms may be visible to others and may be used by those parties according to their own policies.
The inclusion of third-party links does not imply endorsement of those websites or their operators.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 16 where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us. We will take appropriate steps to delete such information where required.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
We recommend that you avoid sending sensitive information through unsecured communication channels.
Data Retention
We retain your personal information only for as long as necessary to:
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provide our Services;
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maintain your account;
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fulfil legal and regulatory obligations;
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resolve disputes;
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enforce our agreements;
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protect our legitimate business interests.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on your country or region of residence, you may have certain rights regarding your personal information.
These rights may include:
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The right to access your personal information.
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The right to request correction of inaccurate information.
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The right to request deletion of your personal information.
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The right to receive a copy of your personal information.
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The right to request data portability.
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The right to object to or restrict certain processing activities.
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The right to withdraw consent where processing is based on consent.
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The right to opt out of direct marketing communications.
These rights are not absolute and may be subject to applicable legal exceptions.
You may exercise your rights by contacting us using the contact details provided below.
Where required by law, we may ask you to verify your identity before processing your request.
We will not discriminate against you for exercising any of your privacy rights.
Residents of the European Economic Area (EEA) and the United Kingdom
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR) or applicable UK data protection laws.
These include the right to:
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object to the processing of your personal information;
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request restriction of processing;
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withdraw your consent at any time where consent is the legal basis for processing.
Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Complaints
If you have concerns about how we process your personal information, we encourage you to contact us first so we can try to resolve your concerns.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Residents of the European Economic Area may contact their national supervisory authority.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your country of residence.
Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses or other legally recognized transfer mechanisms, unless the destination country has been officially recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy and provide any notices required by applicable law.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us:
Email: info@duadrop.nl
